CAUTION! Always make sure there is no power to the appliance you are working on unless you have otherwise been trained specifically in safety procedures on that unit.
This page is designed to help find the problem. In most cases once you have found the problem you can then find detailed steps in the repair of that problem by going to www.youtube.ca.
If for example you enter in the search option “replacing Whirlpool fridge defrost element” and check a few videos to find your similar model, you will likely find a step by step walk through tutorial.
Common fridge problems:
- Fridge frost build up in freezer section
- Fridge running but not cooling
- Not cooling in fresh food section
- Too cold in fresh food section
- Fridge clicking
- Running all the time
- Freezer section floor icing up
Fridge defrost troubles
If you see a layer of frost at the back wall of the freezer section or through the grill area where there is supposed to be air flow this is a defrost problem.
A defrost problem will cause frost build-up which blocks the air flow to the fresh food section.
Common causes of defrost problems are faulty defrost thermostat, faulty thermistor, faulty electronic control board, faulty defrost timer, and faulty defrost heater.
Sometimes in the freezer section you can see what looks like frost build up everywhere. This may not be a typical defrost problem. This can be caused by a freezer door or fresh food section door being left slightly open and unnoticed for some time which sucks in a tremendous amount of warm moist air from in the room. The other cause is one of the doors not sealing properly.
Fridge running but not cooling
This is usually caused by one of three things. Defrost timer is stuck in the defrost mode. Cold control otherwise called the thermostat is faulty. Electronic control board is shot.
Fridge not cooling in fresh food section
This can be caused by a defrost problem as mentioned above and also caused by a faulty evaporator fan motor. (Located in the freezer section). If there is power to the motor and it is not running then the motor needs to be replaced.
Too cold in fresh food section
Usually caused by a faulty cold control causing the fridge to run all the time, and now on more recent models can be caused by a faulty thermistor sensing the fresh food section temperature.
The parts attached to the compressor are called relay, overload and capacitor. If any of these parts are faulty the compressor may not be able to start. A universal part called a 3n1 Hard Start can often solve this problem.
Around 30 percent of the time the 3n1 will not solve the problem due to the compressor being shot. If the compressor is shot usually the fridge is replaced since the job is very expensive.
Fridge is running all the time:
The condenser coils at the back of the fridge down beside the compressor should be inspected and cleaned.
The condenser fan motor may have stopped running. It should be running when ever the compressor is running. Usually this means the fan motor should be replaced.
The fridge may be low on Freon so it is struggling to compensate by running all the time to stay cold enough. Removing the panel in the freezer section to inspect the evaporator coils, and then turning the fridge back on to see how much the coils will freeze up answers the question. I it’s low only some of the coils will have frost on them.
The fridge may have a weak compressor. It has lost some of it’s power to move the freon through the system. As mentioned previously replacing a compressor is very expensive.
Freezer section floor icing up:
There has been a common problem with the Whirlpool designed bottom mount fridge. These are usually bottom mount freezer style fridges also under the name Amana and Jenn Air. The problem is evidenced by ice on the floor and eventually water leaking out at the front onto the kitchen floor.
The ice blockage in the drain system needs to be removed and the upgrade kit supplied by Whirlpool should be installed to prevent the problem from returning.
I hope this information has been of help for our visitors, but if you still need some help please call 250-800-0900 for service, or email us at firstname.lastname@example.org to request more information or set up an appointment.